Expert Orthospine (“we,” “our,” or “us”) is committed to protecting your privacy and the personal information you share with us. This Privacy Policy explains how we collect, use, and protect information across our website, services, and communication systems.

1. Information We Collect

We may collect the following types of information:

- Personal Information: Name, email, phone number, and information submitted through contact or scheduling forms.

- Medical or Scheduling Information: Information voluntarily submitted regarding appointments or treatment inquiries.

- Technical Information: IP address, browser type, device identifiers, and usage data collected through cookies or analytics tools.

2. How We Use Information

We use collected data for:

- Responding to inquiries and scheduling requests

- Providing medical or professional information

- Sending appointment reminders or confirmations

- Improving website performance and user experience

- Compliance, safety, and security purposes

3. Data Sharing & Third Parties

We do not sell, share, or rent personal information to third parties for marketing or promotional purposes. We may share personal data only with:

Service providers who assist with scheduling, communication, hosting, or technical support

Legal or regulatory authorities as required by law

Parties necessary to fulfill the service requested by you

These third parties are required to safeguard your information and may not use it for any unrelated purposes.

4. User Rights & Data Requests

You have the right to:

Request access to personal information we maintain about you

Request corrections to inaccurate personal data

Request deletion of your personal data (except where retention is required by law)

Opt out of non-transactional communications

To make a request, email: [email protected]

SMS Consent Clarification

SMS messages are only sent with your explicit consent when you check the required opt-in checkbox on our online form. You may withdraw your consent at any time by replying STOP to any SMS received.

Message frequency varies.

Msg & data rates may apply.

Reply HELP for assistance.

5. SMS & Electronic Communications

If you opt in by providing your phone number through our forms, you may receive electronic communications including email and SMS messages related to scheduling or patient services.

SMS messages are only sent after explicit opt-in consent via our online form.

Message frequency varies.

Msg & data rates may apply.

Reply STOP to cancel or HELP for assistance.

Consent to receive SMS is not required to use our medical services.

6. Cookies & Tracking Technologies

We may use cookies and similar technologies to:

- Maintain session preferences

- Improve website functionality

- Analyze traffic and user behavior

You may disable cookies in your browser. Doing so may affect site performance.

7. Data Sharing and Disclosure

We do not sell or share personal information with third parties for marketing purposes.

We may share information only when necessary for:

- Scheduling or communication services requested by the user

- Compliance with legal obligations

- Security or fraud prevention

- Service providers acting on our behalf (e.g., communication platforms)

- Service providers are required to safeguard data and may not use it for any unrelated purpose.

We do not share mobile phone numbers or SMS opt-in information with any third parties for marketing or advertising purposes.

8. Data Retention

We retain personal data only as long as necessary to fulfill the purposes stated in this Privacy Policy or as required by law.

9. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no electronic transmission is 100% secure, and we cannot guarantee absolute security.

10. User Rights

Users may:

- Request access to personal information

- Request corrections to personal information

- Request deletion of personal information (except where legally required to retain it)

- Opt out of non-essential communications

To make a request, contact: [email protected]

11. Changes to This Policy

We may update this Privacy Policy at any time. Updates become effective upon posting on this page.

12. Contact Information

For privacy concerns or questions, contact us at: manager[at]eospine.com